What is VoIP phone, you might ask? Do you remember when most homes had a landline phone, computers were luxury products, and the huge analog cell phones were used only to make voice calls and send SMS? It wasn’t so long ago, was it?
But the digital age is here to stay and there’s no way back. And if you want your business to succeed, you should definitely embrace it. In times of remote work and video calls, we need to move at the same fast pace as communications technology.
One way of doing that is to switch to a new IP telephony system that simplifies your business life.
Simplicity is in fact one benefit where a VoIP phone service for business proves to be your best option.We’re going to explain this, and all the rest of the details, in this post.
What is a VoIP System?
Voice over Internet Protocol (VoIP) is a technology that allows users to make voice and video calls using a broadband internet connection instead of a regular phone line. It works by taking your analog voice signals, converting them into digital, and sending the data over a broadband line.
This technology isn’t exactly new. Popular video call applications such as FaceTime and Skype have already been using it for many years, proving its reliability. And there have been constant innovations in the field of VoIP.
One of the greatest advantages of using a VoIP system for your company is having a set of integrative tools that allows your business to unify your communication technologies into only one system.
The alternative is to have employees work in a variety of applications to call, message, chat, or email. A VoIP system with a set of integrative tools is therefore an effective way of optimizing the workflow.
What is a VoIP phone?
A VoIP phone looks like any other, but instead of using wired hardware, it uses the internet. No more landlines, engineers, or technicians. With VoIP, when you dial a number, your phone communicates with your Wi-Fi router, sending your call to a secure cloud-based provider.
Cloud-hosted VoIP phone systems have many advantages other than cost-benefit. Not only do you save on equipment and IT staff, but you’re also able to enjoy mobility, flexibility, and scalability – with any number of users able to make calls out at any one time. VoIP phone advantages also include high-definition quality for a low cost.
Still not convinced? Here are 5 top reasons why we believe your business should consider switching to a VoIP phone.
Why Switch to VoIP?
1 Lower costs
Because VoIP uses an internet connection to make and receive phone calls, operating costs are dramatically reduced. That’s because there’s no longer a need for lots of individual telephone lines. Along with not having to spend on hardware and maintenance, this can represent a large cost saving for many businesses.
Another economic benefit is the cheaper call rates. Most VoIP providers charge a monthly per-user fee, rather than a fee based on how many minutes people spend on the phone.That means that all your business phone services, including videoconferencing, or local and long-distance calls, are included in your package.
Finally, installing and setting up a new VoIP system in your office is easier and more affordable than you might expect, with training included.
2 Remote connectivity
VoIP systems allow companies to be as portable and mobile as possible. They are therefore a great option for remote workers. And because VoIP integrates with your business mobiles, employees who have to go off site can take it wherever they go, using either mobile or desk-based devices.
From taking a call on your laptop, or on your cell phone when you’re out of the office, to accessing a phone number without hassle, the VoIP remote connectivity is reliable and offers outstanding service.
For example, the mobile phone system app can be set up to ring when a client calls an employee’s business line, regardless of the location, so your customer services won’t be hampered by the mobility aspect.
VoIP phones and systems can be customized exactly to your business requirements. This means you can add as many users as needed, according to your bandwidth. In addition, the VoIP system can scale to meet your current and future needs, due to how easy it is to add new users to the cloud-based system.
4 Call quality
The call quality of a VoIP telephone system is much higher than standard landline networks, due to internet connectivity. Taking advantage of high-definition codecs, a VoIP phone offers improved voice quality, with extreme clarity and fine audio.
5 Advanced features
In addition to all the traditional calling properties from landline phones, such as voicemail, holding, transferring, or caller ID, VoIP phones offer a variety of advanced features that are only possible thanks – again – to technology and the internet connection.
To begin with, a VoIP system provides better conferencing options, such as video integration. At the same time, features like call recording are also much easier due to digitalization.
Business tool integration is also a plus. It helps companies to organize the communication flow. One benefit of this is that it’s possible to review a conversation that took place across multiple forms of media, for example.
Finally, some VoIP providers even offer a built-in CRM system that can pass customer information to the person handling the call, while preventing the caller from knowing this is happening behind the scenes. In some countries this is not lawful without flagging it up, of course!
Ready to switch to a VoIP phone system?
If you want to take your business to the next level by embracing technology and improving your communication, OneSource is your VoIP phone provider in the Houston area, and we’re ready to help you.
We can advise you on the right solution that meets your budget. At the same time, our experienced staff will provide all of the necessary training to help you make a smooth and worry-free transition.
Schedule a discovery call today, get a free evaluation, and learn how we can help you grow your business.